Metaverse virtual environment

Deliver immersive experiences

Embrace the future of CX in the metaverse

Step into the next phase of digital transformation to drive long-term growth in today’s emerging virtual environment. Build engagement and reimagine CX in the metaverse by choosing a partner who is already taking the lead. We’ll work with you to explore the rich possibilities offered by virtual environments, and help you better understand your customers’ preferences and needs.

  • Ecosystem issues such as missing or malfunctioning products
  • Virtual, metaverse account support
  • Technical support
  • Billing and refund queries
  • Integrated omnichannel/digital support platforms
  • Metaverse CX operating model, blueprint, and metrics

  • Know Your Customer and user identity management
  • Real-time community member engagement
  • Online events management

  • Extended Reality (XR) and Mixed Reality (MR) solutions
  • Application development
  • AI automation solutions
  • Multilanguage translation, AI-powered solutions for real-time conversations
  • Knowledge base development

  • Real-time monitoring, reporting, and resolution
  • Content moderation
  • Fraud detection and prevention
  • Data protection, cybersecurity, and policy management framework
  • User identity authentication and protection

Why enter the metaverse?

Take a step into the future with Teleperformance. The metaverse awaits, and it's worth exploring. Here's why:

Protect all parties

Provide safe, digital environments for both work and play

Secure online interactions and protect user data with our award-winning, comprehensive security framework.

Teleperformance Innovation Experience Center

While mainstream adoption of metaverse applications is still down the road, the time is now to embrace a future that presents limitless opportunities. Brands must always envision how – and where – customers choose to interact and be ready to adapt. Together, we will design and deliver simpler, faster, and safer interactions wherever your customers are. Visit our state-of-the-art Teleperformance Innovation and Experience Center in Santa Clara, CA, located in the heart of Silicon Valley.

Metaverse insights

Watch our metaverse events

Watch highlights from our 2022 talent competition For Fun Festival and our Pride parade, both purely set in the metaverse!

Prepare for the future of CX today

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Metaverse in the news