Simplify and streamline processes
Improve processes by removing activities that don’t add value, reducing cycle times, eliminating errors, and imagining a more efficient operation.
improvement in agent productivity
reduction in transaction time
Process optimization delivers results to our customers
Automation at work
Samsung: Introducing Sam the chatbot
To handle volume increases and provide 24-hour support after staffing hours, Samsung in The Netherlands introduced Sam the chatbot. Working with experienced Teleperformance conversation designers, they outlined responses to common questions and implemented machine learning for continuous improvement.
Optimize operations through process excellence
Leverage the profound experience of over 700 process experts worldwide, well-versed in applying Lean Six Sigma efficiencies, advanced analytical and statistical models, process reengineering, and intelligent solution frameworks.