Provide essential support
Quickly deploy COVID-19 services
Rapidly implement and scale essential services up or down as needs change. Healthcare agencies, providers, and payers continue to experience an increase in support needs for high volumes of COVID-19 testing, vaccine scheduling, and credential management services.
With extensive resources around the world and effective, efficient workforce management experience and service delivery expertise, Teleperformance is the perfect partner to quickly activate new services.
Member and patient services
Implement healthcare services with a heart
Balance advanced, high-tech support with human understanding and empathy to provide the right level of patient support at the right time.
Accelerate protection for patients and communities
COVID-19 test scheduling and results notification services deployed for a US state-run organization within two weeks.
Proactive outreach to 5,000 high-risk US Medicare members on how to identify, prevent, and get tested for COVID-19.
COVID-19 support services for a European health ministry delivered in under two weeks.
We help clients improve operations and patient satisfaction
reduction in coding costs
doctor/patient video consultations per day
First Call Resolution (FCR)