Codes and Polices

Teleperformance management follows a set of policies that cover a range of issues that are important to employees, customers, and our corporate partners.

Code of Conduct (Anticorruption)

Teleperformance adheres to the U.N. Global Compact, a United Nations initiative created to encourage companies to adopt a socially responsible attitude by committing to promote principles relating to human rights, international labor standards and anti-corruption, and to integrate those principles into their practices.

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Code of ethics

The objectives of this Code are to define the rules, conduct, actions, behavior and relationship that we shall adopt.

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Environmental policy

Teleperformance provides an integrated range of business functions, customer channels and contact media.

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Privacy policy

This policy expresses the strong commitment of Teleperformance Group to respect
and protect your privacy and Personal data, whether you are part of our employees, suppliers, customers, business partners, Clients or their respective end customers.

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Health and safety policy

The aim of Health and Safety (“H&S”) in the workplace is to reduce the risk of our employees being harmed by work and to diminish work-related illness by providing a safe working environment.

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Human rights statement

As a signatory of the United Nations Global Compact, Teleperformance respects and supports human rights throughout its operations and business activities and is committed to avoid complicity in human rights abuse.

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Supplier policy

This policy sets the global standards and expectations as to how we and our suppliers conduct ourselves. The policy includes a set of guidelines.

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Cookie Policy

A cookie is a small file downloaded onto and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Cookies typically enable websites to work, or work more efficiently. They can also be used to recognize a user’s device.

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Modern Slavery Statement

Teleperformance Ltd is committed to ensuring that it takes all reasonable steps to prevent any acts of modern slavery and human trafficking from occurring within the organization, and in its supply chains.

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2018 Gender Pay Gap Report

Teleperformance takes seriously its responsibility as a global brand to ensure that equality of opportunity and reward underpin our employment practices.

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2019 Gender Pay Gap Report

Teleperformance takes seriously its responsibility as a global brand to ensure that equality of opportunity and reward underpin our employment practices.

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Tax Statement

Teleperformance UK operates a tax risk management register to identify and address any weaknesses identified in its information systems. This is regularly monitored by the company and is subject to a detailed annual review.

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Diversity and Inclusion Policy

The purpose of this Diversity & Inclusion Policy is to provide guidelines to ensure that the companies of Teleperformance Group implement and enforce policies and procedures that effectuate their commitment to equal employment opportunities, nondiscrimination, diversity and inclusion, and, where applicable, affirmative action programs for all candidates and employees, as well as equal employment advancement opportunities for employees.

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Teleperformance Global Ethics Hotline Policy

This Global Ethics Hotline Policy applies to the Teleperformance group of companies, subject to specific terms and provisions described in any addenda approved for a particular country due to applicable local laws and regulations.

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