About Us

About Us

Teleperformance in the United Kingdom (UK), has over 8,000 people in three regions – England, Scotland, and Northern Ireland.

We help clients build their customer experience strategies regardless of the channels to be used. Our services are tailored to individual requirements and needs, and include omnichannel customer service (including social media) and Customer Relationship Management (CRM), face-to-face visa application services, biometric data collection, customer acquisition, back office processing, debt collection, multilingual services, and technical support. 

Our range of core services is closely aligned to help organisations optimise the value of their customer relationships at every stage of the customer lifecycle. We provide a wide range of business solutions from small, niche dedicated teams, to shared resource environments (bureau), and large scale multi-location teams of 1,000 people, located either in one of our specialist contact centres or at our client’s facility.   

Teleperformance is a people company. We recognise that happy people make happy customers. We are proud of the people culture we have developed in the UK, ensuring we engage at all levels. Our people development plans include supporting people by offering tools to develop their lives, as well as the skills to do a great job for our clients.

Many of our clients have been partnering with us for in excess of 14 years. Clients choose Teleperformance because they want a level of service that is unsurpassed, to protect their brand, grow their market share, increase their sales, and improve their customers’ experience.

Our business objective is to productively deploy top quality, well trained people in the optimal geographic delivery location supported by world class IT and telephony solutions, so as to exceed client expectations and continue reaffirming our position as market leading provider in contact centre solutions. In doing so, we take fullest advantage of our position of global leader and of the people excellence, processes, and technologies available throughout our UK and worldwide network to drive sustained growth within our business.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
Resource center
Share